Coral Coins Questions?
How do I earn points?
How do I earn points?
Once you make an account on our site you will automatically start earning!
You will be rewarded 5 points for every $1 on every livestock and aquarium supply purchase on our site unless otherwise mentioned in a product description.
How long are points valid for?
How long are points valid for?
Points remain valid for 12 months from the date they are awarded! Coins have no cash value.
How do I redeem my points?
How do I redeem my points?
Just click on the Coin Stack logo on the bottom left of this page!
What states do you ship to?
What states do you ship to?
We currently ship to the 48 Continental United States as well as Washington DC.
When will I receive my order?
When will I receive my order?
During checkout, you can choose your preferred delivery date for your livestock package.
Dry Goods have varying delivery dates. Items that ship overnight free will arrive the next business day if the order was placed before 2PM CST.
Can I add more items to my existing order?
Can I add more items to my existing order?
Yes, you can add unlimited items to your existing order, as long as it is placed by noon on the shipping date for live corals, inverts, or items marked as "Ships Free With Corals." To avoid paying shipping during checkout, be sure to select the "Please Add To Existing Order" shipping method when adding items to your order.
I bought dry goods that qualify for free shipping. Will I still need to pay for shipping on my livestock order?
I bought dry goods that qualify for free shipping. Will I still need to pay for shipping on my livestock order?
Yes, you will need to pay for shipping on your livestock order. Livestock and dry goods are shipped separately because live items require special packaging to ensure they arrive in good condition.
Do you offer Saturday delivery?
Do you offer Saturday delivery?
No, we only ship Monday through Thursday.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Do you have an "Alive Arrival Guarantee"?
Do you have an "Alive Arrival Guarantee"?
Yes we do, please refer to our guarantee.