Privacy Policy

Effective Date: 9/25/2025
Business Name: Coral Stop LLC
Website: https://coralstop.com

At Coral Stop, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect information when you use our website, services, and integrated tools (including Facebook automation and SMS marketing).

1. Information We Collect

We collect the following types of information:

Account and Order Information: Name, email, phone number, billing and shipping address, and payment details (processed securely through Shopify and payment providers).
Marketing Preferences: Email and SMS marketing consent (if you opt in).
Automatically Collected Data: Device information, browser type, cookies, IP address, and browsing activity.
Facebook App Integration: Limited technical access to create posts on our official Coral Stop Facebook Page (see Section 6).

2. How We Use Information

We use your information to:

Process and fulfill orders.
Communicate about orders, shipping, and support.
Send marketing emails and text messages (if you consent).
Improve our website, services, and customer experience.
Comply with legal obligations.

3. Sharing of Information

We do not sell personal information. We may share data only with trusted service providers:

Shopify (store platform & checkout).
Payment processors (to complete transactions).
Shipping providers (to deliver orders).
Marketing platforms (Postscript, Klaviyo, or similar, to send SMS/email).
Analytics and advertising tools (e.g., Facebook Pixel, Google Analytics).

4. SMS/Text Messaging

By providing your phone number and opting in, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders) from Coral Stop at the phone number provided.

Message frequency varies.
Message & data rates may apply.
Consent is not a condition of purchase.
To opt out, reply STOP or follow instructions in the message.
For help, reply HELP or contact us at sales@coralstop.com.
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/coral-stop/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/coral-stop/privacy_policy).

Opting out of marketing texts will not affect transactional messages about your orders.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

Enable shopping cart and checkout functionality.
Analyze site traffic and performance.
Support marketing campaigns (e.g., retargeting via Facebook Pixel).

You can control cookies through your browser settings.

6. Facebook App Integration

When using our Facebook-integrated tools:

We do not collect or store personal Facebook user data.
We do not read private messages, comments, or profiles.
Our app only posts content to the official Coral Stop Facebook Page.
We use Meta’s official tools for this connection.

7. Data Retention

We retain customer information as long as necessary to provide services, fulfill orders, comply with legal obligations, and resolve disputes.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information.
Withdraw consent for marketing communications.
Request a copy of the data we hold about you.

To exercise these rights, contact us at sales@coralstop.com.

9. Security

We take reasonable precautions to protect your data. Payment information is processed securely through Shopify and our payment partners; we do not store credit card details.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions, please contact us:
📧 sales@coralstop.com

Coral Stop's
Coral Coins Rewards

Coral Coins Questions?

How do I earn points?

Once you make an account on our site you will automatically start earning!

You will be rewarded 5 points for every $1 on every livestock and aquarium supply purchase on our site unless otherwise mentioned in a product description.

How long are points valid for?

Points remain valid for 12 months from the date they are awarded! Coins have no cash value.

How do I redeem my points?

Just click on the Coin Stack logo on the bottom left of this page!

Frequently Asked Questions

Shipping Questions

Order Questions

Still have questions? Message us in the contact form below!

Shipping Questions

What states do you ship to?

We currently ship to the 48 Continental United States as well as Washington DC.

When will I receive my order?

During checkout, you can choose your preferred delivery date for your livestock package.

Dry Goods have varying delivery dates. Items that ship overnight free will arrive the next business day if the order was placed before 2PM CST.

I bought dry goods that qualify for free shipping. Will I still need to pay for shipping on my livestock order?

Yes, you will need to pay for shipping on your livestock order. Livestock and dry goods are shipped separately because live items require special packaging to ensure they arrive in good condition.

Do you offer Saturday delivery?

No, we only ship Monday through Thursday.

Order Questions

Can I add more items to my existing order?

Yes, you can add unlimited items to your existing order, as long as it is placed by noon on the shipping date for live corals, inverts, or items marked as "Ships Free With Corals." To avoid paying shipping during checkout, be sure to select the "Please Add To Existing Order" shipping method when adding items to your order.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Do you have an "Alive Arrival Guarantee"?

Yes we do, please refer to our Arrive Alive Guarantee.

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